Grievance procedures factsheet

Published on: 15/12/2022


Employers and employees are advised to follow the guidance set out in the ACAS Code of Practice on Discipline and Grievance in respect of any problem, concern or complaint raised by an employee.  A tribunal must take account of the ACAS Code in any matters to which it relates and this is likely to apply to most types of employment claims, including constructive unfair dismissal.

Failure to comply, with this requirement, can also have serious consequences for both parties. Tribunals have the power to adjust awards up or down by up to 25% for failure to follow the ACAS Code.

The following summarises the procedure that employers and employees should follow in respect of individual grievances. It is based on the requirements of the ACAS Code.