Steps on how to handle a grievance.
- Remember that the Grievance Procedure applies to employees only. If you do want to use the Grievance Procedure for non-employees make sure that you specify that the Grievance Procedure does not apply but that you are using it as a convenient mechanism for investigating the particular issue.
- Take all complaints seriously. Read and follow your Grievance Policy. If at any time you cannot comply with the timescales in the policy, inform the employee of this, and of the revised timescales.
- If an employee raises a grievance with you informally, listen to the employee’s complaint carefully and sympathetically, and ensure you make full notes of your discussion with the employee.
